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On Dell |  |
Alright, so on Monday, I got my new Dell laptop. It was everything I expected it to be, with one exception: something was seriously wrong with the wifi card. So wrong, in fact, that my laptop, my brand new laptop, regularly locked up when I had the card turned on. So, hoping to iron out this issue with a minimum of fuss, I called Dell tech support, and proceeded to spend a combined total of about six hours on the phone with them over the course of two days. It sucked, and ultimately turned out to be a complete waste of time. This wasn’t necessarly Dell’s fault; or, at least, it wasn’t Dell tech support’s fault. As it turns out, Dell seems to have shipped me a laptop with a faulty wifi card that crashes the system when used. Not the kind of thing that can be fixed over the phone.
Anyway, I called Dell customer service yesterday, and they were very quick to tell me that they could send me a brand new, replacement laptop with the same hardware configuration, free of charge, as well as a method of sending the faulty laptop back once I got the new one (again, free of charge). I’ve since been called by Dell twice, once to confirm that I had actually requested a new laptop, and again to let me know that my new laptop was being processed, and to give me an order number. I’ve also been told that, once the computer is assembled and tested, the will overnight it to me. Not bad.
At any rate, while I was pretty peeved (and still am) about having gotten a faulty laptop in the first place, I am quite pleased with the way they’re resolving the issue for me. Of course, a big fat wad of cash to boot would be nice, but you can’t have everything, right?
